FREQUENTLY ASKED QUESTIONS

Below you may find questions & answers that may help you.

How to sign up?

At Pawsies we take walk-ins. But service may not be guaranteed. Create an online dog portal account to grant 24 hour access to book, cancel and reschedule any appointment or reservation in advanced. Platform is powered by Gingr our 3rd party booking software. If we are fully booked, walk-ins will not be accepted and ask to please book using the dog portal account. We care for our team members & customers' experience. Help us stay organized by creating your own dog portal account & sign up for all available services online. Thank You!

What are the terms & conditions?

Click here.

DOG DAYCARE

Unlimited daycare visits rules.

  • For 1 dog use only.

  • +$10 holiday rate daycare visit apply to all customers.

  • Boarding is not included.

  • Relief walks are not included.

What are drop-off & pick-up hours for dog daycare?

Mon - FRI 7:00am-6:00pm

Sat & Sun 8:00am-5:00pm

How many hours is a full/half day?

  • Half day: 4 hours a day.

  • Full day: More than 4 hours.

What does daycare includes?

  • Social time with other dogs

  • Breaks

  • 12:00PM Lunch

    Note: A $6 charge is added to the bill if parent request additional feedings or different feeding time during daycare visits.

What do I need to bring?.

  • Dog on leash

  • Bring your dog’s food & ask front desk to feed your dog while you’re away. (Optional)

  • Any medication (If needed)

  • Vaccination proof

BOARDING

Where is my dog sleeping?

After a long day of play, dogs settle quietly into their kennel or crate and sleep through the night. (Click here for a virtual tour). All night operations such as extra playtime, feedings, and relief walks, are done by 10:00 PM. For dogs to sleep comfortably in their kennels/crates, NO Kennel attendant or loose dogs are allowed in the kennel area. Overnight night dogs are monitored by under 24 hour surveillance cameras, carbon monoxide, and security alarm systems. If you wish for your dog to sleep with a kennel attendant you must contact Pawsies at least 1 week in advance for accommodation at extra cost per night. Hiring a Kennel attendant for an overnight allows your dog to potentially sleep loose but is not guaranteed as dogs may show unpleasant behaviors such as resource guard space, objects, or human attention. 

Boarding includes:

  • 1 personal kennel to sleep from 10pm - 6am.

  • 1 bed

  • 2 bowls (1 for water, 1 for food)

  • Breakfast feeding  8:00 AM. 

  • Dinner feeding 7:00 PM

    Note: The owner must supply the food labeled. *NO glass containers. 

  • Storage 

  • Daycare activities + extra play time

  • Photos/videos on Instagram (FOLLOW US ON INSTAGRAM)

What do I need to bring?

  • Dog on leash

  • Bring your dog’s food

  • Any medication (If needed)

  • Vaccination proof

My dog has separation anxiety, what do you recommend?

Pack a toy from home, parent shirt with parent scent on it or dog favorite blanket.(Strongly Recommended)

GROUP CLASSES

How many students are in a group class?

Max of 4 students only.

How fast in advanced should I register for group classes?

We recommend not to wait for last minute due to our student max ratio.

Make-up policy:

Please note we will do our best to accommodate but not garanteed 1 Make-up per semester. All make-ups must be schedule during the same semester. If we are unable to offer a Make-up dog is entitle for a FREE daycare pass.

PRIVATE CLASSES

Pack

A bundle of passes to reserve classes online. (Self-service )

Book, cancel & reschedule (24 hour access using online portal account).

Dog owners are responsible to book, cancel & reschedule anytime. Terms apply when rescheduling a class. Use dashboard to cancel class 24 hours in advanced.

Can I get make-ups for expired credits?

Pawsies is not responsible for unused credits.

GROUP/PRIVATE CLASSES GENERAL QUESTIONS

What do I need to bring to class?

  • Bring a bag of treats.

  • Dog has to wear a flat collar. (Only)

  • 6ft leash.

How soon should I arrive to class?

Check-in 10 minutes before class starts.

Cancelation/rescheduling policy:

Cancel/reschedule classes at least 24 hours before class starts.

No-show: student who's booked & marked no show is an automatic forfeit session. Not attending a reserved class is blocking other students from booking and leaving the spot empty. Credit is deducted or charged from the cardholder account.

Refund

Read terms & conditions carefully.

Have more questions? Submit request